Terms of Service

1. Who We Are

Wild Thyme Studios & Consulting LLC provides consulting, advisory services, audits, reports, tools, business analysis, technical analysis, creative services, and related professional services.

For purposes of these Terms, “Wild Thyme,” “we,” “us,” and “our” refer to:

Wild Thyme Studios & Consulting LLC
418 Broadway #8028
Albany, NY 12207
USA
Email: privacy@wildthymehudsonvalley.com
Website: wildthymehudsonvalley.com

2. Business and Professional Use Only

The website and services are intended for business and professional use.

They are not intended for personal, household, family, emergency, safety-critical, medical, clinical, legal, financial, tax, or regulated compliance use.

By using the website, submitting information, or purchasing services, you represent that you are using the website and services for business or professional purposes.

3. Services

The website currently offers two primary service paths.

The Blind Spot

The Blind Spot is a one-time written analysis. A customer completes a self-assessment, submits business information, pays the applicable fee, and receives a written report.

The Blind Spot may include observations, recommendations, visibility analysis, positioning analysis, website review, AI visibility analysis, business analysis, technical observations, public signal review, or other strategic commentary depending on the current offering.

The Blind Spot is an informational business report. It is a read and analysis of available signals, submitted information, and relevant business context. It is not a roadmap to guaranteed outcomes.

The Blind Spot is not legal, financial, medical, tax, accounting, investment, compliance, advertising compliance, healthcare compliance, cybersecurity certification, or licensed professional advice.

Consulting Intake

The website may also provide forms for consulting inquiries, including advisory, architecture, audits, tools, coaching, custom technical work, creative work, or other professional services.

Submitting an intake form does not create a client relationship, consulting agreement, partnership, employment relationship, fiduciary relationship, or obligation for Wild Thyme to accept an engagement. Any paid consulting work may require a separate agreement, statement of work, proposal, or written confirmation.

4. Eligibility

You must be at least 18 years old to use this website, submit information, or purchase services.

By using the website, submitting information, or purchasing services, you represent that you are at least 18 years old and have authority to act on behalf of yourself or the business you represent.

You may not use this website or services if you are prohibited from doing so under applicable law, including sanctions, export control, restricted-party, or similar rules.

5. Customer Submissions

You may submit business information, website URLs, self-assessment responses, free-text answers, contact information, and other materials through the website.

You retain ownership of the information and materials you submit.

By submitting information to Wild Thyme, you grant Wild Thyme a non-exclusive, worldwide, royalty-free license to use, copy, process, analyze, store, display, and create derivative analysis from that information solely as reasonably necessary to:

• Provide the requested service
• Prepare reports or deliverables
• Communicate with you
• Maintain business records
• Store lead and customer information for CRM and follow-up purposes
• Prevent fraud, abuse, or misuse
• Enforce these Terms
• Comply with legal obligations

You represent that you have the right to submit the information you provide and that your submission does not violate any law, contract, privacy right, intellectual property right, confidentiality obligation, or duty owed to a third party.

6. Accuracy and Completeness of Submitted Information

Reports and deliverables are based on the information you provide, publicly available information, third party platform outputs, and the scope of the service purchased.

Wild Thyme is not responsible for inaccurate, incomplete, outdated, or misleading results caused by inaccurate, incomplete, outdated, or misleading information submitted by you.

You are responsible for reviewing your submission before purchase and making sure the information you provide is accurate, complete, and authorized.

7. Sensitive Information and Third Party Information

Please do not submit sensitive personal information unless it is strictly necessary and you have authority to provide it.

You agree not to submit:

• Protected health information
• Medical records or patient information
• Government identification numbers
• Financial account numbers
• Credit card numbers outside the Stripe checkout flow
• Passwords or access credentials
• Confidential third party information you are not authorized to share
• Personal information about employees, customers, patients, clients, or other third parties unless you have authority to provide it
• Trade secrets or regulated information unless specifically requested in writing

Wild Thyme is not responsible for information you submit unnecessarily, unlawfully, or without proper authority.

8. Pricing

The Blind Spot is currently offered at $149 USD as a one-time purchase.

Prices may change at any time. Any price change will not affect orders already accepted and paid unless we expressly state otherwise.

Additional consulting, advisory, technical, creative, or custom services may be priced separately and may require a separate agreement or statement of work.

Invite Codes and Discounts

During the beta phase, The Blind Spot is available by invite only. Access to checkout requires a valid invite code. Invite codes may be distributed at Wild Thyme’s discretion and may be associated with a discount.

Invite codes and any associated discounts are:

• personal and non-transferable;
• redeemable only through the official checkout flow on the website;
• not stackable with other promotions, codes, or offers;
• not redeemable for cash and not refundable on their own;
• limited in number, time, and per-customer use as configured by Wild Thyme and by our payment processor;
• void where prohibited, fraudulently obtained, shared publicly without authorization, or otherwise abused;
• subject to revocation, expiration, or modification at any time, without notice, for any reason.

If a code is rejected, expired, exhausted, or otherwise unavailable, the full posted price applies. We do not retroactively apply discounts to orders that were placed without a valid code, and we do not refund the difference if a later code would have produced a lower price.

9. Payment

Payments are processed through Stripe or another third party payment provider.

By purchasing The Blind Spot or any paid service through the website, you authorize the applicable payment provider to charge your payment method for the stated amount.

Wild Thyme is only obligated to begin or complete a paid report after payment has been successfully collected.

If payment is declined, reversed, refunded, disputed, charged back, subject to a payment processor hold, cancelled, or otherwise not successfully collected, Wild Thyme has no obligation to prepare, revise, complete, or deliver the report or related service.

We do not store full credit card numbers on our servers. Payment information is handled by Stripe or the applicable payment provider, and their terms and privacy policies apply to the payment portion of the transaction.

10. Refunds and Cancellations

Refunds are limited and are not a general satisfaction guarantee.

You may request a refund within 5 business days after Wild Thyme sends the completed report if you believe there is a material problem with the report, a delivery issue, or another reasonable basis for the request.

A “business day” means Monday through Friday, excluding U.S. federal holidays and any posted studio closures.

Refund requests must be sent to:

privacy@wildthymehudsonvalley.com

Please include the email address used for your order and enough information for us to identify the purchase and evaluate the request.

A report is considered sent when Wild Thyme sends it to the email address associated with your order or otherwise makes it available through the delivery method used by Wild Thyme.

Wild Thyme may approve or deny refund requests in its reasonable discretion, except where a refund is required by law.

Refunds may be denied for:

• Fraud
• Abuse of the service
• Chargeback misuse
• Unlawful submissions
• Bad-faith use
• Violation of these Terms
• Use of the report after requesting a refund
• Disagreement with subjective analysis, tone, prioritization, or recommendations
• Failure to achieve a business, technical, visibility, revenue, ranking, or commercial outcome
• Requests based on information that was inaccurate, incomplete, outdated, or misleading when submitted by you

If Wild Thyme issues a refund before the report has been completed or delivered, Wild Thyme is released from any obligation to prepare, complete, revise, or deliver the report.

If Wild Thyme issues a refund after the report has been delivered, your license to use the report ends unless Wild Thyme states otherwise in writing. After a refund, you must stop using the report and may not rely on it for business decisions or continue using any part of it internally or externally.

Nothing in this refund policy limits any rights you may have under applicable law.

11. Delivery Timeline

For The Blind Spot, Wild Thyme aims to deliver the written report within 5 business days after receiving both:

1. A completed submission with the information needed to prepare the report
2. Successful payment collection

A “business day” means Monday through Friday, excluding U.S. federal holidays and any posted studio closures.

Delivery timelines are estimates unless expressly stated otherwise in writing. If we need additional information from you to complete the report, the timeline may pause until you provide the requested information.

Wild Thyme is not responsible for delays caused by incomplete submissions, inaccurate information, technical failures, payment issues, email delivery problems, force majeure events, third party platform outages, or circumstances outside our reasonable control.

12. Report Delivery

Reports are generally delivered by email or another delivery method selected by Wild Thyme.

You are responsible for providing an accurate email address and checking spam, promotions, filters, and other email folders.

A report is considered sent when Wild Thyme sends it to the email address associated with your order or otherwise makes it available through the delivery method we use.

13. No Included Revisions, Re-Runs, or Follow-Up Services

The Blind Spot is a one-time report.

It does not include revisions, re-runs, implementation support, meetings, monitoring, additional analysis, follow-up consulting, or ongoing advisory services unless expressly stated in writing.

Wild Thyme may, at its discretion, correct errors, clarify a point, or provide limited follow-up, but doing so does not create an obligation to provide revisions, support, re-runs, or additional services.

14. No Ongoing Relationship or Duty to Monitor

Purchasing The Blind Spot does not create an ongoing consulting relationship, advisory relationship, fiduciary relationship, agency relationship, or duty to monitor, update, correct, maintain, or supplement the report after delivery.

Reports are prepared based on information available at the time of analysis. Wild Thyme has no obligation to update, revise, monitor, or supplement a report after delivery unless separately agreed in writing.

15. Use of Software, Automation, and AI Tools

Wild Thyme may use software, automation, internal frameworks, third party infrastructure, research tools, templates, structured workflows, third party AI tools, self-hosted tools, open-source models, proprietary internal tools, and human review to prepare reports and deliver services.

These tools may include third party AI providers such as Anthropic Claude, OpenAI ChatGPT, and Perplexity, as well as self-hosted open-source models, internal proprietary models, and other AI, search, research, formatting, drafting, analysis, or automation tools we may adopt, replace, or discontinue from time to time.

Customer-submitted business information and publicly available business information may be processed through these tools for the purpose of preparing, formatting, reviewing, improving, and delivering the requested report or service.

These tools may be accessed through accounts, workspaces, subscriptions, APIs, locally hosted systems, self-hosted systems, or other tool accounts used by Wild Thyme to provide the service. Data handling, retention, model training, account history, deletion, and privacy settings may vary by provider, product, account type, configuration, and tool.

Where available, we use reasonable account settings and operational practices intended to limit unnecessary retention, model training, or exposure of customer information. We do not control the policies, infrastructure, or future behavior of third party AI providers and cannot guarantee how they handle data on their side.

Wild Thyme takes reasonable steps to avoid submitting unnecessary sensitive information to third party AI tools. Customers should not submit protected health information, patient information, passwords, financial account numbers, government identification numbers, confidential internal documents, confidential third party information, private customer records, or sensitive personal information.

You acknowledge that AI-assisted, research-assisted, formatting-assisted, and software-assisted outputs may contain errors, omissions, inconsistencies, outdated information, hallucinations, incomplete interpretations, or interpretations that require human judgment.

Wild Thyme remains responsible for delivering the purchased report, but you are responsible for reviewing the report, evaluating its suitability, and deciding whether or how to use any recommendation, observation, or analysis.

16. Public Information and Third Party Platform Outputs

Reports may rely on customer-submitted information, publicly available information, third party platform outputs, search results, business listings, websites, reviews, AI system outputs, directory information, and Wild Thyme’s analysis.

Wild Thyme does not guarantee that public information, search results, AI outputs, directory listings, reviews, third party data, or other external sources are complete, accurate, current, representative, or stable.

Wild Thyme does not control third party platforms, search engines, AI systems, directories, review sites, social platforms, business listings, or other external services. Their outputs, rankings, visibility, policies, data sources, and behavior may change at any time.

17. Customer Responsibility for Implementation

You are solely responsible for evaluating, implementing, testing, validating, and maintaining any changes, decisions, or actions you take based on a report or deliverable.

You are responsible for determining whether any recommendation is appropriate for your business, website, market, technical environment, legal obligations, privacy obligations, compliance obligations, brand, customers, and risk tolerance.

Wild Thyme is not responsible for implementation decisions, technical changes, business decisions, legal compliance, regulatory compliance, operational results, customer reactions, third party platform behavior, or downstream effects resulting from your use of a report or deliverable.

18. Intellectual Property

The website, brand materials, design, text, graphics, reports, templates, frameworks, methodology, processes, prompts, analysis structures, software, workflows, tools, and other materials created by Wild Thyme are owned by Wild Thyme or its licensors.

Except for the limited license expressly granted to you, these Terms do not transfer any intellectual property rights to you.

You may not copy, reproduce, modify, reverse engineer, scrape, resell, publish, distribute, train AI systems on, benchmark, evaluate, or create derivative works from our website, reports, methodology, templates, prompts, workflows, frameworks, tools, or materials without our prior written permission.

19. License to Delivered Reports

If you purchase The Blind Spot or another written deliverable and do not receive a refund, you receive a limited, non-exclusive, non-transferable, revocable license to use the delivered report internally for your own business purposes.

You may use the report to evaluate your business, consider possible changes, discuss findings internally, and share it with employees, contractors, advisors, or service providers who need to review it for your internal business purposes.

You may not:

• Publish the report publicly
• Resell the report
• Sublicense the report
• White-label the report
• Distribute the report as a standalone asset
• Represent the report or analysis as your own service offering
• Use the report to create, train, evaluate, benchmark, or improve a competing product, service, model, prompt system, report generator, or analytical framework
• Extract, copy, or reproduce Wild Thyme’s methodology, structure, prompts, workflows, frameworks, templates, or report logic

If you receive a refund, this license ends unless Wild Thyme states otherwise in writing.

20. Confidentiality

Wild Thyme will treat non-public business information you submit as confidential and will use it only for the purposes described in these Terms and our Privacy Policy.

You agree to treat Wild Thyme’s non-public methodology, templates, report structures, prompts, frameworks, processes, workflows, pricing logic, product design, and business materials as confidential.

Confidentiality obligations do not apply to information that:

• Is publicly available through no fault of the receiving party
• Was already known lawfully before disclosure
• Is independently developed without use of confidential information
• Is lawfully received from a third party without confidentiality restrictions
• Is required to be disclosed by law, subpoena, court order, or government request

21. Acceptable Use

You agree not to:

• Use the website or services for unlawful, fraudulent, abusive, or harmful purposes
• Submit information you do not have the right to provide
• Submit protected health information, sensitive personal information, or third party personal information without authority
• Submit false, misleading, defamatory, infringing, or unlawful information
• Interfere with the security or operation of the website
• Attempt unauthorized access to any system, account, database, or server
• Scrape, crawl, harvest, or extract content or data without permission
• Reverse engineer, copy, or attempt to reconstruct our methodology, reports, prompts, workflows, tools, or systems
• Use the website or deliverables to infringe another party’s rights
• Misrepresent your identity, business, authority, or relationship to another entity
• Use the website or services to develop a competing service based on Wild Thyme’s materials, structure, methodology, or outputs
• Use reports or deliverables to benchmark, evaluate, train, develop, or improve a competing product, service, model, prompt system, report generator, or analytical framework

We may refuse service, cancel an order, suspend access, or take other appropriate action if we believe you have violated these Terms.

22. No Guaranteed Results

Wild Thyme does not guarantee any specific business outcome, search ranking, AI visibility result, revenue increase, conversion rate, client acquisition, technical result, operational result, funding result, investment result, or commercial result.

Any recommendations, observations, or analysis are based on the information available to us at the time, the information you submit, public or accessible materials reviewed, third party platform outputs, AI tool outputs, and the scope of the service purchased.

You are responsible for deciding whether and how to use any report, recommendation, observation, or deliverable.

23. No Professional Advice

The website, reports, and services are provided for general informational and business analysis purposes.

They do not constitute legal, financial, medical, tax, accounting, investment, cybersecurity certification, healthcare compliance, advertising compliance, or other licensed professional advice.

You should consult qualified professionals before making decisions that require licensed professional advice.

24. Privacy

Your use of the website and services is also governed by our Privacy Policy.

The Privacy Policy explains how we collect, use, process, share, and retain information.

25. Third Party Services

The website and services may rely on third party providers, including payment processors, hosting providers, database providers, email providers, infrastructure providers, AI providers, research tools, and other service providers.

Current providers may include:

• Stripe for payment processing
• Supabase for database hosting
• Vercel for website hosting, deployment, infrastructure, and logs
• Private Email operated by Namecheap for email communication and transactional email
• Anthropic Claude for AI-assisted analysis and report preparation
• OpenAI ChatGPT for AI-assisted analysis and report preparation
• Perplexity for research-assisted analysis and report preparation

Wild Thyme is not responsible for the acts, omissions, outages, policies, security practices, availability, pricing, model behavior, outputs, or terms of third party providers.

Your use of third party services may be subject to their own terms and privacy policies.

26. Disclaimers

THE WEBSITE, SERVICES, REPORTS, AND DELIVERABLES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WILD THYME DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, RELIABILITY, AND COURSE OF PERFORMANCE.

WE DO NOT WARRANT THAT THE WEBSITE, SERVICES, REPORTS, OR DELIVERABLES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, COMPLETE, CURRENT, OR FREE OF HARMFUL COMPONENTS.

WE DO NOT WARRANT THAT ANY REPORT OR RECOMMENDATION WILL PRODUCE A PARTICULAR BUSINESS, TECHNICAL, FINANCIAL, OPERATIONAL, SEARCH, VISIBILITY, AI, OR COMMERCIAL OUTCOME.

WE DO NOT WARRANT THAT THIRD PARTY PLATFORMS, SEARCH ENGINES, AI SYSTEMS, DIRECTORIES, REVIEW SITES, BUSINESS LISTINGS, OR OTHER EXTERNAL SERVICES WILL DISPLAY, RANK, INTERPRET, OR REPRESENT YOUR BUSINESS IN ANY PARTICULAR WAY.

27. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WILD THYME STUDIOS & CONSULTING LLC WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST DATA, BUSINESS INTERRUPTION, LOSS OF GOODWILL, LOSS OF OPPORTUNITY, OR COST OF SUBSTITUTE SERVICES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE WEBSITE, SERVICES, REPORTS, DELIVERABLES, OR THESE TERMS WILL NOT EXCEED THE GREATER OF:

1. THE AMOUNT YOU PAID TO WILD THYME FOR THE SERVICE GIVING RISE TO THE CLAIM DURING THE 12 MONTHS BEFORE THE CLAIM AROSE; OR
2. $100 USD.

Some jurisdictions do not allow certain limitations of liability, so some of the above limitations may not apply to you.

28. Indemnification

You agree to defend, indemnify, and hold harmless Wild Thyme Studios & Consulting LLC, its owner, contractors, service providers, representatives, and agents from and against any claims, damages, liabilities, losses, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to:

• Your use of the website or services
• Your submitted information
• Your violation of these Terms
• Your violation of applicable law
• Your violation of another party’s rights
• Your infringement or alleged infringement of intellectual property, privacy, confidentiality, publicity, or other rights
• Your use, publication, sharing, reliance on, implementation, or attempted implementation of any report, recommendation, observation, or deliverable
• Your submission of sensitive information or third party information without proper authority

29. Refusal, Suspension, or Termination

Wild Thyme may refuse service, cancel orders, suspend access, terminate access, or decline to provide services at any time if we believe doing so is necessary to protect Wild Thyme, other users, third parties, payment systems, infrastructure, or the integrity of the services.

If we cancel a paid order before work begins for reasons unrelated to fraud, abuse, payment issues, or violation of these Terms, we may issue a refund.

If we cancel because of fraud, abuse, unlawful conduct, payment issues, chargeback misuse, or violation of these Terms, a refund may not be available.

30. Changes to the Website or Services

Wild Thyme may modify, suspend, or discontinue any part of the website or services at any time without notice.

We are not liable for any modification, suspension, or discontinuation of the website or services.

31. Changes to These Terms

Wild Thyme may update these Terms from time to time. When we do, we will update the Effective Date above.

The updated Terms will apply when posted unless otherwise stated.

Your continued use of the website or services after changes are posted means you accept the updated Terms.

32. Governing Law

These Terms are governed by the laws of the State of New York, without regard to conflict of law principles.

33. Dispute Resolution and Venue

Any dispute arising out of or relating to these Terms, the website, the services, reports, deliverables, or your relationship with Wild Thyme will be resolved in the state or federal courts located in Albany County, New York, unless you and Wild Thyme agree otherwise in writing.

You consent to the personal jurisdiction and venue of those courts.

34. No Class Actions

To the maximum extent permitted by law, you and Wild Thyme agree that disputes will be brought only on an individual basis and not as part of any class, collective, consolidated, private attorney general, or representative action.

This section should be reviewed by an attorney before publication.

35. Severability

If any provision of these Terms is found invalid, unlawful, or unenforceable, the remaining provisions will remain in full force and effect.

The invalid, unlawful, or unenforceable provision will be interpreted or modified to the minimum extent necessary to make it enforceable, if permitted by law.

36. No Waiver

Wild Thyme’s failure to enforce any provision of these Terms does not waive our right to enforce that provision or any other provision later.

37. Assignment

You may not assign or transfer these Terms without our prior written consent.

Wild Thyme may assign these Terms in connection with a merger, acquisition, sale of assets, reorganization, business transfer, or by operation of law.

38. Entire Agreement

These Terms, together with the Privacy Policy and any applicable order form, checkout terms, statement of work, proposal, or written agreement between you and Wild Thyme, form the entire agreement between you and Wild Thyme regarding the website and services.

If there is a conflict between these Terms and a separately signed agreement, the signed agreement controls for that specific engagement.

39. Contact

For questions about these Terms, contact:

Wild Thyme Studios & Consulting LLC
418 Broadway #8028
Albany, NY 12207
USA
Email: privacy@wildthymehudsonvalley.com
Website: wildthymehudsonvalley.com